1. How can I cancel an order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packed for shipment, you can cancel the order in the account order details. After the order is cancelled, the payment will be refunded to your payment account in full within 1-2 business days. The exact refund time depends on your payment method.
If the order has been packed and shipped, the order cannot be cancelled as the order has been processed and the package cannot be returned. If you need to return an item, we will contact the courier company to intercept the courier, but the resulting courier costs will be fully borne by the customer.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible. The resulting return shipping costs and other additional costs will be borne by the customer.

2. Return Expiration Date
Our returns are valid until 30 days after the item arrives. If you have received the item for more than 30 days, we will not be able to provide you with a return or exchange service.
Brand new products purchased on this site do not affect secondary sales. Returns can be returned by contacting customer service within the validity period of the return.  (product damage caused by human and external causes, etc., returns and exchanges are not accepted).
Returns can be returned by contacting customer service within the validity period of the return. For returns due to defective/damaged/missing items/wrong items, the shipping fee will be borne by EKELER TOOLS, L.L.C. If there is no product quality problem, the return shipping cost will be borne by the customer.

3. What if the product is damaged in transit?
We regret that you did not receive the goods intact, please send your unboxing video and proof of purchase to [email protected], we will arrange a replacement or a full refund.

4. What if the product is out of stock?
Please contact us at [email protected] with your unboxing video and proof of purchase and we will arrange a replacement shipment or partial refund for you.

5. Under what circumstances can I return the product?
If you find a quality issue within 30 days of receiving the product, please send your proof of purchase and photos of the product quality issue to [email protected]. Returns can be made after the return request is confirmed.
The item must be in new condition.
Returns must include all accessories, and the parts must be packaged separately.
Items must include the original packaging.
If the item does not meet the above requirements, the return may be refused.

Warning.
Please be sure to contact us prior to returning an item or it will not be processed.
If there is no product quality issue, due to the customer’s personal reasons, such as not liking/wrong color/wrong size, etc., the return shipping cost will be borne by the buyer.
EKELER TOOLS, L.L.C. is responsible for returns due to defective/damaged/lost/wrong items and return shipping costs will be borne by EKELER TOOLS, L.L.C.
We do not charge re-listing fees.

6. How do I return an item?
To return an item, please contact us at [email protected] prior to returning the item, stating the reason for the return and providing an invoice or picture to confirm the order number. Once the return request is confirmed, please return the item to the return address.
Our return address is 1517 H STREET GENEVA, Nebraska ,United States.
In order to process your refund in a timely manner, please be sure to send a return notification e-mail to [email protected] with the following below:
Courier Company Name
Tracking Number

7.How are returns packaged?
Since our weed wackers have many parts and are easily damaged, please use a waterproof cardboard box when packing again and pack the parts separately. We will check the product carefully after we receive it, and if the check is correct, we will arrange a refund for you.

8.What if the returned product is damaged in transit?
We require that our products be returned in brand new condition that does not affect secondary sales, if not, we will not arrange a refund for you.
If the product is damaged or missing during the return shipping process, please contact the courier company to arrange a payout.
We recommend that you carefully check whether the product packaging is intact when processing the return, and do detailed photography and video of the goods to keep evidence that the goods were intact before postal delivery.

9. How do I get a refund?
Once the returned item arrives at EKELER TOOLS, L.L.C.’s warehouse and is successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, so please be patient.

10. Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company, it may take some time for your refund to be officially issued. If you have done this and have not received your refund 10 business days after we issued it, please contact us at [email protected].